Terms and Conditions

/Terms and Conditions
Terms and Conditions 2017-03-17T02:03:13-04:00

Registration, Payment, Cancellation, and Refund Policy

Local Students

Everyone living in Canada and with an address in Canada upon registration is considered a local student.

Canadian citizens, permanent residents, holders of a Quebec selection certificate, diplomats and their direct family (spouse and children), refugees (asylum seekers)

Depending on the program, ALC Montreal reserves the right to reduce course hours by 50% in the event that fewer than 3 students are present in class, and to transform the group class into a semi-private or private class, without any additional charges.

REFUND POLICY FOR DAY AND NIGHT CLASSES

TYPES OF CANCELLATION PENALTIES

  1. Before the initial date of the session*
    • 7 + days before the initial date of the session no penalties will be applied to the cost of the course.
    • Course fees will be refunded in full in the event that they are cancelled by ALC Montreal. (including registration fees)
    • In the event that the program is cancelled by the student, course fees will be not charged in full, expect for the registration fee and the cost of the evaluation test if applicable.
    • ALC Montreal reserves the right to cancel courses if the number of students enrolled is insufficient.
    • The fees for pedagogical materials are non-refundable after the student has taken possession of the materials.
    • The $20 or 25$ fee for level testing (general or specific) is non-refundable, if applicable.
    • The registration fees (55$) are not refundable
  1. After the beginning of the session* Courses that the student has attended must be payed for (calculated by the weekly rate for group or hourly rate for private courses) Each started week will be charged (group class)
  2. Courses in which the student is enrolled, inclusive from the initial date of the course to the date of reception of their written termination must be payed (calculated by the weekly rate/each week that has been started will be charged in full)
  3. Any reduced price granted at the time of inscription will not be taken into consideration in the case of a cancellation.
  4. In event of cancellation the regular weekly rate for group class and /or the appropriate hourly rate will be charged and taked as base to calculate the amount of the refund. If necessary the client will had to pay a balance
  5. A penalty of 10% of the administration fee, or $50 if the fee exceeds this amount will be applied to the outstanding balance.
  6. If you decide to keep the outstanding balance in your ALC account the 10% penalty will not be applied.
  7. The fees for pedagogical materials are non-refundable after the student has taken possession of the materials.
  8. The $20 or 25$ fee for level testing (general or specific) is non-refundable, if applicable.
  9. The registration fees (55$) are not refundable They will be charged in event of promotion group class

Important:

A course of group reduced to 50 % is not considered a private or semi-private course when it comes to to calculate the expenses of refund in case of cancellation. A reduce program is considered a group classes

ALC Montreal complies with Article 46 of the regulations under the law on the protection of the consumer.

Cancellation by email: All cancellation has to be notified by email. The date of reading of the e-mail is the date held in the procedure of cancellation and/or refund. The working hours of our administration must be considered and respected

 

Procedure of cancellation of private course:

A private lesson can be cancelled and caught up only if it is cancelled before 3 pm the day prior to the class and you must contact the office of ALC email or phone and not the teacher. If not, the class will be considered as having been given and will not be made up. Any class cancelled in advance must be made up within the 2 week period immediately following the cancellation.

Important: The previous day means between Monday and Friday. If you planed a course on Mondays, the cancellation has to reach us on Fridays before 3:00pm.
Group : A group course cannot be cancelled individually or caught up.