Payment policy  Cancellation and Refund policy

REGISTRATION, TERMS AND CONDITIONS

Registration procedure :

Required age : 18 years of age at the time of registration (16 years of age with parental consent).

Please complete the pre-registration form and send it to us as soon as possible. Count 2 to 3 working days before receiving a reservation confirmation from us, along with the receipt of the courses you will get.

When you will receive this receipt, you must follow all forms of payments’ procedures. Once ALC, has received your instalment, you will then receive a registration confirmation for the program you have chosen.

According to the date you will register at ALC and after having received your receipt, you must pay in parts or in complete the relative program fees.

According to your prior level in the language you have chosen to study in, we will send you an evaluation test that you will have to take and return to us within 48 hours. It is however preferable that you arrive in Montreal one week before the beginning of classes, in order to take an evaluation test with one of our teachers in the ALC premises. This test is mandatory and free.

For all national foreigners needing an acceptance letter from our school, please note that the acceptance letter fees of $100 will in no case be reimbursed.

Whether ALC helps you fill out all necesary forms to obtain your visa or you do it yourself, it is still necessary that you give ALC a copy of the visa confirmation as soon as you have received it.

It is very important that you carefully read all conditions related to obtaining your visa and correctly complete all forms. We will be pleased to answer any questions you might have and help you complete your forms so that the Canadian Government can give your visa. It is also very important that you do not change the procedures and give clear and precise information.

You cannot be reimbursed once you have received your visa.

It is strongly advised that you contact a travel and health insurance company in your country.

ALC’s internal policy

Teachers : all teachers of ALC have had a university education and teach the ALC method. The teachers assigned to a course may vary depending on programs and schedules. Whether it is a goup or private course, it is not up to the students to choose the teacher they want.

Absences : students must complete at least 90% of their course at the end of the session before taking a progress test and obtaining a certificate that proves that you have successfully completed the level.

Progress guarantee : ALC offers all students a guarantee in successfully completing the program they have chosen. That is why it is strongly required that students are regularly in class and follow the teacher’s directives in order to succeed. If this is not done, than ALC is not responsable for any guarantee. If the student is always present and follows the teacher’s directives and still doesn’t succeed in the progress test, ALC will then offer a free number of classes necessary for the learner to catch up and pass the progress test.

Cancellation, refund and payment policies

Payment policy

The courses have to be paid when registering or the latest 7 days before the beginning of your program. There is possiblility of payment arrangements but only upon administrative agreement.

ALC’s registration fee of $50 is not refundable if you decide to withdraw from your course. As for the pedagogic material, it will depend on your duration and course level but will definitely not be reimbursed once you’ve fully possessed it.

If the student is not registered to a medical insurance, Académie Charlemagne will contact one in the student’s name for the cost of $2.50/day.

Cancellation and refund policy

THERE WILL BE NO REFUND ONCE YOU HAVE RECEIVED YOUR VISA

No cancellation or refund will be taken in consideration without a written notice from the learner.

Cancellation before the beginning of courses

If the cancellation letter is sent to the school :

7 calendar days or more before the course starts, 100% of the tuition fees will be refunded.

1 to 6 calendar days before the course starts, 90% of the tuition fees will be refunded.

The day the course begins, the course of this day is non-refundable. The rest of the course tuition is refundable - 10% for administrative fees.

Cancellation after the course has begun

Once the course has begun,only the untaken courses will be refunded.

If the student has completed :

• 10% or less: 80% of the tuition amount will be refunded
• 11% to 29% of the courses : 50% of the tuition amount will be refunded
• 30% and more of the courses : no refund

Policies for Course/Enrollment Change

• Any request to change a course no later than 7 days before the beginning of said course will be considered a re-enrollment. Any course reservation made will be cancelled and a new reservation will be made with the same charge as the original reservation or with a higher charge depending on the type of modification made to the reservation.
  
  
• Any request to change a course 6 days before the beginning of said course cannot be honored.
  
  
• A course change can only be made for the following session according to the chosen program and depending on the availability of spaces in class and on the student’s language level.
  
  
• No refund can be given to change to a less intensive course: the duration of a less intensive course cannot be longer than that of the original reservation.
  
  
• Any student who wishes to transfer from a group class to a private class cannot transfer any remaining group class credit to a private class. In such case, any remaining group hours will be charged and the private course hours will be billed in full.
  
  
• It is not possible, in any circumstance, to transfer the amount of a course program to a different program.

Cancellation and refund procedures

The student must send a written notice to Académie Charlemagne and explain the reasons for the cancellation. The reimbursed amount will be given by cheque, posted and received within 6 to 8 weeks.

Exceptions concerning foreign students

If for the following mentioned reasons you cannot take part in the program, then a complete or partial reimbursment may be given as long as you send us your written notice or that of a professional explaining to our institution the cause of your cancellation :

• In case of illness : we will need a medical note from your doctor
• In case of not obtaining visa : we will need a copy of the refusal letter
• In case of visa delay : we will need a copy of the letter of delay

We give you the right to ask for proof for everything you have sent us before making our decision.

If you are not able to provide us with any of the above mentioned proofs then you will not be reimbursed.

Cancellation of a private course

A private lesson can be canceled and caught up only if it is canceled before 3 pm the prior day of the class and you must contact the office of ALC and not the teacher. If not, the class will be considered as having been given and may not be made up. Any class canceled in advance must be made up only within the 2 week period following the cancellation.

Group : A group course cannot be canceled individually or caught up.